Frequently Asked Questions

  • How does Parkee work?

    Parkee is a parking reservation service. We partner with different facilities nationwide to provide you with tons of parking options and premium rates.

    While Parkee does not own or operate any of these locations, we do work very closely with the operators we partner with to ensure you have a seamless parking experience every time you park!

  • Are Parkee parking spots guaranteed?

    We guarantee you will have a spot to park at the rate you selected when you reserve through PARKEE! While PARKEE does not physically hold a certain spot open for each reservation, our parking partners provide inventory information to prevent overbooking. In the rare occasion there is an issue, please call our support line at (312) 566-7768. Our Customer Heroes will direct you on what to do next.

  • What is Parkee's cancellation policy?

    Contact us up to the minute before your reservation begins for a full refund back to your card.

    We understand life happens and sometimes you are unable to give us a call in the moment. If you have an issue with any PARKEE reservation please contact our Customer Hero team and we will do everything we can to help you out!

  • What is a parking pass?

    Any time you make a reservation with PARKEE, we send you a parking pass to the email address you provide.

    Your parking pass serves as your access pass to the facility, and it will have all the information you need for a smooth parking experience: date and time of reservation, the address, directions, map and photo, steps for redeeming your pass, and any other important details. You can also find the parking pass in “My Reservations” on the website and in the mobile app.

  • Do I have to enter and exit at the exact times on the parking pass?

    Similar to how a hotel reservation works, you can enter at any time after the start time listed on your PARKEE reservation, and you can depart at any time prior to the end time listed on your reservation.

    For example, if your reservation goes from 8AM to 8PM, you can enter any time after 8AM, and must leave anytime between before 8PM.

    Please be aware that any time spent parked outside of your reservation is subject to ticket, tow, or an additional charge (at the drive-up rate) from the parking facility.

  • What do the prices mean?

    Our app and website sets the default time to 3 hours, starting at the time you make the search.The rate listed in the green search bubbles reflects the price you would pay for your entire stay.

    For a proper rate estimate, update your search by adjusting the times and you will be able to compare the cost of your reservation at various locations within a mile radius, (you can expand your radius to see more options).

  • What if something goes wrong with my reservation?

    Having some trouble? Have no fear, our Customer Heroes are here! If you would like to report an issue please reach out to our Hero team either by phone (312) 566-7768, or email – [email protected] for a prompt resolution.

    Please note – If you have already made a reservation, please have either the Rental ID number (located in the confirmation email) or the email address you used to book handy to help us quickly locate your information.

  • Can I make multiple reservations?

    Totally! After you reserve your space, you’ll be redirected to the confirmation screen where you should have the option to “Buy this spot again.”

    If you want to purchase and share a reservation with someone else, simply forward them the parking pass after you receive your email confirmation.

  • Why isn't my reservation showing up in my app?

    Your reservations should always show up in the “Reservations” section of the app after you purchase.

    If they’re not there, it’s likely that you’re not logged in to the account that purchased the spot, or a spot wasn’t purchased.

    Try logging out and logging back in to double check, and if you still can’t find it, contact our Customer Heroes who will be able to locate your reservation and resend the confirmation to you right away.

  • Why can't I extend my reservation?

    There are a few reasons why you may have trouble extending a reservation.

    If the spot is sold out, unfortunately an extension isn’t possible. If you’re getting an error of some sort, our Customer Heroes will be able to take a look and see what’s happening right away, so don’t hesitate to give us a call!

  • Why isn't my normal spot showing up in the app?

    There are a few reasons why a spot may not appear on the site:
    * We don’t partner with that location
    * We don’t have anymore inventory available
    * We don’t offer parking at the location during the times you have selected

    If you need help finding or booking a spot, you can always reach out to our Customer Hero team and we will work with you to find a spot that best meets your needs!

  • Parkee Protection Plan/ Why should I reserve with PARKEE?

    We understand that things come up from time to time. Spots can overfill, rates change frequently, and sometimes your plans just change. While these are rare instances, our goal is to take the stress and fear out of parking so you can do what matters most: enjoy the ride!

    If you have any issues with your spot – don’t worry – our Customer Heroes have your back. If you have any issues with your PARKEE reservation, simply reach out to our Customer Hero team and we guarantee that we will promptly and efficiently resolve any outstanding issues.

  • How do I change the dates/times on my Parkee reservation?

    You can change the reservation start or end times, or cancel your reservation, any time before the reservation begins. To do so:
    1. Log into your account
    2. Go to your reservations
    3. On the website, you’ll be able to make changes from there. On the app, click into the reservation you want to change and press “Edit.”
    4. You also can extend your reservation once it has started as long as the reservation is still in session and inventory is available!

    If you need to make changes to the start time after the reservation’s started, give us a call at (312) 566-7768 and we can help look for what’s available for you!

  • What if the scanner doesn't work?

    While we never want you to have an issue with the scanners, you can still use your reservation so that you’re not paying to exit if scanner issues arise.

    When you drive to the exit gate, press the call button for assistance and speak with an attendant. Let them know that you have a PARKEE reservation, and read them your Rental ID number.

    If you pulled a ticket when you entered the garage, you may be asked to read the number on the ticket as well. As long as you are within your reservation times, the attendant will be able to lift the gate for you to exit!

  • Is my vehicle oversized?

    Below is a guide to what types of vehicles are generally considered Oversized, or Specialty Oversize vehicles.

    Note: Almost all NYC garages charge an extra fee for oversized vehicles. This fee is assessed and paid upon arrival, and determined by the on-site staff.

    Standard-Size Vehicles include the following:
    2-door cars (Honda Civic)
    4 door cars (BMW 7-series)
    Station Wagons/smaller crossovers (Porsche Panamera is ok | Subaru Crosstrek is not)

    Oversized Vehicles include the following:
    SUVs (Ford Explorer | Any Jeep)
    Minivans (Honda Odyssey)

    Specialty Oversize Vehicles include the following:
    Large SUVs (Suburban)
    Pickup Trucks (Dodge Ram)
    Passenger Vans (Sprinter)
    Box Trucks (12-ft UHaul Trucks)

    **Please Note: Parkee reservations are not valid for any vehicle larger than a 12-ft box truck**